Privacy Policy

Booking Policy

Welcome to MENTAVA — your trusted open trip system to explore the beauty of the Mentawai Islands. To ensure a smooth experience, please review our booking policy carefully before confirming your trip.

  • All bookings must be completed through the official MENTAVA website or authorized partners.
  • Full payment or deposit is required to secure your spot for the selected trip date.
  • Participants must provide valid identification and contact details during booking.
  • Bookings without payment confirmation within the stated time frame will be automatically canceled.

Our team will contact you via email or WhatsApp once your booking is verified. Please make sure your contact details are active and accurate.

Note: MENTAVA is not responsible for missed communication due to incorrect contact information provided by the customer.

Cancellation Policy

We understand that plans may change. MENTAVA offers flexible cancellation options with transparent terms. Please check the following time frames and charges:

Time Frame Refund Policy
0 – 24 hours before departure Non-refundable
2 – 7 days before departure 50% refund
8 days or more before departure Full refund (excluding admin fee)
  • Refunds will be processed within 7–10 working days after confirmation.
  • In case of trip cancellation by MENTAVA (e.g., bad weather, minimum quota not met), a full refund will be issued.
  • No refunds for missed departures or no-shows.

Date Change Policy

We allow guests to reschedule their trip if necessary, depending on seat availability and trip schedule.

  • Requests to change trip dates must be made at least 7 days before departure.
  • Rescheduling within 3–6 days before departure will incur a 25% fee of the total package cost.
  • Changes within 48 hours before departure are not permitted.
  • If the new date has a higher package price, participants must pay the difference.

Tip: Contact our support team early to secure your preferred new date and avoid extra charges.

Special Request

MENTAVA aims to make your journey as memorable and comfortable as possible. We welcome special requests related to your open trip experience.

  • Dietary requests (vegetarian, no seafood, etc.) must be informed at least 5 days before departure.
  • Private room upgrades or special transport arrangements depend on availability and may incur additional fees.
  • We can help celebrate special occasions — birthdays, anniversaries, or honeymoon trips — upon prior notice.
  • Requests made on the day of departure cannot be guaranteed but will be handled with best effort by our team.

We’re here to help: Contact our customer support for personalized assistance to make your Mentawai adventure unforgettable!