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What should I pack for Mentawai? How to book an open trip? How to get to Mentawai Islands? What are the surfing seasons? View all FAQs
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Frequently Asked Questions

Find quick answers about your Mentawai open trip experience with MENTAVA.

You can book directly through our official website by choosing your desired trip package and completing the payment process. After your payment is confirmed, an e-ticket and trip details will be sent to your registered email. You can also contact our support team via WhatsApp for booking assistance.
We recommend packing light and practical items such as swimwear, sunscreen, flip-flops, insect repellent, and a waterproof bag. Don’t forget your camera to capture Mentawai’s stunning beaches and island views! If you plan to surf, bring your own board or contact us to rent one before your trip.
Our packages typically include transportation from Padang to Mentawai, accommodation, meals during the trip, local guide services, and activities listed in the itinerary. Personal expenses, surfboard rental, and travel insurance are not included unless stated otherwise.
Yes, cancellations and reschedules are allowed under certain conditions. If you cancel at least 14 days before departure, you may receive a partial refund depending on our cancellation policy. Date changes are subject to availability and must be requested at least 7 days before the trip. Please refer to our Terms of Service for details.
Absolutely! MENTAVA offers private and custom trip options for groups, families, or corporate retreats. You can personalize destinations, activities, and schedules according to your preferences. Contact our team via the Contact Us page for personalized trip planning.
You can reach us easily through our Contact Page or via WhatsApp for quick assistance. Our team is available every day to help with booking questions, trip information, and payment confirmations.

Need Help or Have Questions?

Chat directly with our MENTAVA support team via WhatsApp for instant assistance.

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